As a parking guide, you are responsible for the functionality of our parking spaces and for collecting the parking fees. 

Guidelines

• The parking fee is (mostly) 7€ per car. Remember to give a parking receipt to each car.
• Cash and card payment. One of the producers of the Color Obstacle Rush team comes to collect the money every now and then.
• Don’t leave your position without permission. Your supervisor will inform you when you can make your way back to the festival site.
• There, contact your supervisor and ask if you can help somewhere else.

Remember

• Smile all the time, you will be the first person our participant meets at the event!
• Be careful and reliable: in this position, you will handle cash.
• Be precise and work efficiently, no one likes to wait in a queue.

After the event there is still the possibility for up to an hour to help clean up and dismantle the festival site.

At the check-in the signed T&C confirmation form, ID and ticket will be checked.

1. Signed T&C form

Without a signed T&C confirmation we can’t let the customer enter our event. If the customer doesn’t have this document, they can scan the QR code which provides access to the document. The QR code is available at the check in.

- Everyone must have an email confirmation of a signed waiver confirmation with them when they come to the check-in.

- The waiver form is either a minor waiver or an adult waiver, depending on the age.

- Minors under the age of 12 are not allowed to enter the event area!

- If the participant is a minor, the waiver has to be signed by the legal parent/ guardian.

- If the participant is 12-14 years old (the birthday is included in the waiver confirmation), they are allowed to enter the event area only with a guardian.

- If the customer has printed documents with them, it’s really important to ALWAYS give them back to the customer. If the customer leaves their documents, tear them immediately and throw them into a bin.

This is an example of the signed T&C form:

2.  ID (it can also be a copy or picture of their ID)

- Check the participant’s name. The name in the ID must match the one in the confirmation of signed T&C form. 

- If the customer looks underaged, check their age. 

- If the customer has a copy of their ID, it’s really important to ALWAYS give it back. We don’t have a safety bin. If the customer leaves the copy of their ID on the table, tear it immediately and throw it into a bin.  

- If the customer doesn’t have an ID, ask your supervisor for help.  

3. Ticket

- The ticket includes:
a) the start group/start time
b) possible products that the customer has pre-ordered.
All pre-ordered products are picked up from the store except upgrade offer swag bags. See the example of the ticket below.
- Always give customers back their ticket(s).
- If the customer does not have a ticket, contact your manager.

After the document check: What we give to a customer?

1. WRISTBAND (based on the start time)

- Wristband is the customer’s ticket and permission to enter the event area.

- Give the customer the corresponding wristband to the right start time. Each start time has a certain colour.

- 12-15-year-olds will get a wristband of a specific colour, please write the guarding phone number in the wristbands.

- Ask the customer to put the wristband on by themselves. It saves a lot of time!

Please note! Any start time -option, ask the participant which start time they would like to join.

2. POSSIBLE UPGRADE OR PRE-BOUGHT MERCHANDISE 

If the participant has an upgrade: hand a swag bag to the customer
If the participant has pre-bought any other merchandise such as colour packets or face paints, they will be seen in a separate order confirmation. There is a pick-up point for these products inside the festival village at the store.

Please note! Each participant gets a colour packet at the finish line after the run and before the colour festival. This colour packet is not mentioned separately in the ticket. At the pick-up point in the store, the participants can receive their colour packets only if they have pre-ordered them or if they buy them on the spot.

3. T-SHIRT

Every participant gets a T-shirt. Ask the customer what size they want.

🡸  SWAG BAG (an early bird offer)

• contains: Gymsack, colour packet, sunglasses, tattoo, bandana

Please note: Our products can be purchased from our store tent (inside the event village). At the check-in, we don’t handle money, so we only give the pre-ordered swag bags to the customers.

After a successful document check, direct the customer to warm up zone.

After the event there is still the possibility for up to an hour to help clean up and dismantle the festival site!

Before the event

• As soon as you arrive at the bag drop, you will see a plastic box on the table where all numbered wristbands are located in smaller boxes. These wristbands have to be hung on the correct hooks.
• If you still have time, try to remember how the bag drop has been numbered. This makes your day much easier and you can master your task perfectly and avoid unnecessary queues during the event.

During the event

As soon as the festival opens, it starts immediately. First of all, it is important to check that the queue is working. On the “BAGS IN” side, the participants should hand over their other bags and valuables and on the ”BAGS OUT” side participants should pick up their bags and valuables. 

• Every visit to the bag drop is chargeable (except collection)
• The wardrobe costs 3€ per jacket and 5€ per bag. Jacket and bag cost 5€ also.
• Payment is possible by card or cash
• Return visit costs 1€ (e.g. picking up telephone or wallet)

One of the event producers of the Color Obstacle Rush team comes to collect the money every now and then.

If the participant has lost the wristband, ask about the wristband number and what the bag should look like and search for it shortly. For example, if you find the right bag, look in and ask the participant what should be in there to ensure that the bag belongs to the right owner. 

If the queue gets long:

Send one of the bag drop staff to inform the line that they can pay with cash or card. If they are paying with cash inform the participants in the line to prepare the cash beforehand. This will save a lot of time for everybody. Remember to mention the prices of the bag drop!

After the event:

When the bag drop is becoming empty, you can slowly put the wristbands back into the smaller boxes. Make sure they are arranged in the correct order! This makes the next event so much smoother. If bags, jackets or valuables have been left behind, please hand them to your supervisor and ask if there is anything you could still do to help.

After the event there is still the possibility for up to an hour to help clean up and dismantle the festival site.

The pre-ordered products and the products the participants would like to buy are handed out at the store.

Pre-order pick up:

Participants might have pre-ordered some additional products from our webshop. In this case, pre-ordered products will be enlisted in the order confirmation. If a product is enlisted in the order confirmation, hand it out to the customer. If a product has different colour options, hand out a random colour, unless the colour is specified in the order confirmation. 

Please note: Each participant gets a colour packet at the finish line after the run and before the colour festival. This colour packet is not separately mentioned in the ticket. At the pick-up point in the store, the participants can receive their colour packets only if they have pre-ordered them or if they buy them on the spot.

Before we open the festival area:

Put some samples on the table, make sure they look appealing. Then, remember to double-check these things:

• Make sure you have the price list in the frames in front of the store.
• Check the iPad is open, the SumUp-app is open, Card-reader is connected (Bluetooth) and the charger is plugged into both iPad and Card-reader. 
• Make sure you have your cash box with enough change in it.

During the event:

• Payment methods: cash and contactless payment. 
• Markdown all the products you sell on the tablet, the tablet works like a cash register.
• Open new product packs only if necessary! All boxes must be counted after the event for the inventory!
• The event producer of the Color Obstacle Rush team comes to collect the money every now and then. If you need change, do not hesitate to ask!

After the event:

A person from the COR team will inform you when you can start counting all the products that remain after-sale, you have to mark them on the specific form.

• Please verify that the numbers you write are correct!
• Afterwards, put the products in their boxes in an organized manner. Do not throw the products in cartons away! On each box indicate the total sum of each product!

Please note: Do not leave the store without surveillance

After the event there is still the possibility for up to an hour to help clean up and dismantle the festival site.

There are several start groups throughout the day and your role is to monitor the start line. We’ll give you more information on the event day before the event starts. 

Ready, steady, go!

After the event there is still the possibility for up to an hour to help clean up and dismantle the festival site.

Your job is to hand out colour bags to the participants at the finish line. There are multiple boxes of colours in the tent.

Everyone gets only one colour bag! 

If you have time, please tell the participants to save the colour bag for the colour festival and guide them to go near the stage and join the colour festivals. Hand out every colour bag, participants are not allowed to take colour bags themselves. Remember to smile. 

Unfortunately, no one can get an extra colour bag if they haven’t paid for it, all the products are calculated and we don’t have extras. More colour bags can be bought at the Store tent.

You will have various tasks during the day, but mainly you will maintain the general wellbeing at the event by ensuring the water station has enough cups and water, toilets have enough toilet paper and the event village looks nice and tidy. During and after the event you will help us to clean the event up.

Cheer and motivate the participants:

We expect that you will cheer and motivate the participants during the day. Anything that makes the participants happy and in a good mood while running is allowed. Here you can use your creativity!

Things don't always go as planned. If your obstacle needs repairs or if a participant is injured, contact your supervisor with the radio.

1. Radio Protocols

We will hand out a radio for you. Use it only when necessary and not for chit-chatting. If you need any help with the obstacle, it’s super important to say the number of the obstacle you are at in the beginning.

2. Possible technical defects of the obstacle

Observe what is happening around you and report possible defects through the radio. We will come to you if your obstacle needs any fixing. Do not fix anything yourself! If your obstacle or part of it is broken, close the obstacle or part with the defect until it is functional again.

- The most common obstacle defects:

• The obstacle has a hole/air leaking out of the obstacle.
• The petrol fan no longer works. / The fuel ran out. / The device emits unnecessary smoke.
• The obstacle moves significantly. The screws that attach the obstacle to the ground are loose.
• A strong wind crushes the obstacle.

- Methods to prevent these defects:

• Control the number of participants who are on the obstacle at the same time. You can get the number and other details from your manager.
• Make sure that the participants always move forward and don't stop on the obstacle.
• Make sure that the participants do not carry any sharp objects that can damage the obstacle.

3. Possible injuries

It happens from time to time that someone gets hurt at the obstacles. If you see someone injured, contact your supervisor on the radio. They will get in touch with the medical service. When you call, tell clearly what happened and your obstacle number.

The most common injuries are:

• Sprains and fractures (ankle, wrist, shoulder)
• dehydration
• Fainting / dizzy spells
• Collision with other participants

If the injured person's condition deteriorates significantly, report back with your radio. If the obstacle is damaged by the accident, report it at the same time you call for help. Once the injured person has been transported away, reopen the obstacle for the participants if you had to close it.

4. After the event

- Once a member of the Color Obstacle Rush team has notified you that the last competitor has crossed your obstacle, make your way back to the festival village. At the same time, pick up the trash from the running track.

After the event remember to return your radio.

Usually there is still the possibility for up to an hour to help clean up and dismantle the festival village.

The preparations

- Once you arrive at your location, you will see bags of paint. These must be opened with scissors. The scissors should be in place. If not, contact your supervisor.

- There are plastic bottles next to the sacks, which you will use to throw the paint.

Duties during the event

- Any competitor who walks through your location/colour station will be thrown with paint unless the competitor doesn't want it.

- The best technique is to swing the filled plastic bottle in a long arc towards the participant. Keep a distance of about 2 meters.

- Each participant is thrown from the front and not from behind. Don't throw paint directly in the face.

- The plastic bottle has a cork and it must always remain on the bottle when throwing.

- Don't waste the colour. One swing per participant is sufficient.

- When the paint bottles run out, fill the bottles with the paint from the paint bags.

- If the colour runs out of the sacks, inform your supervisor in advance.

After the event

- Clean up your location as soon as your supervisor has informed you that the last participant has crossed your location.

- Do not leave your location without permission.

- Gather all the empty sacks, scissors and empty plastic bottles and make your way to the festival area.

Do not forget:

- No smoking at the venue

- Always wear your bandana and sunglasses (these will be given!)

- If a competitor has breathing problems or colour in their eyes, get them outside of the colour cloud and contact the Color Obstacle Rush Team

- Don't throw paint with your hands. Use the bottle.

At the water station

- Runners take the cups and fill them by themselves

- To avoid queues, make sure that the runners do not only use the first tap.

- Check that there is water in the containers.

- Collect all rubbish and cups in plastic bags

- Change the black bag when it is full.

- Keep the area clean throughout the day!

This is a new role at our events and you will be briefed about your tasks right before the start of the event. 

You will be assigned one of the following tasks:

• cashiering the event village admission fee (7€)
• cashiering a photo booth fee or a fee for some other attractions